Returns
The Geek Village accepts returns. You can return UNOPENED / UNUSED items in the original packaging along with full accessories if any within 14 days of your purchase or (item on arrival date (online shopping)) with receipt or proof of purchase.
After receiving the returned item, we will fully examine the product you will be immediately notified whether you are eligible to a replacement or a refund. The Geek Village will replace the product or refund the purchased price with deduction if any, using the same mode of payment used at the time of purchase.
Damaged or Defective Items
If buyer received a damaged/defective item, he/she can return the item. (Exception applies)
- Non OEM/Retail products (new or used) or In-Store warranty products: we will provide return or refund.
- New OEM (original equipment manufacturer,) products Such as, New Video Cards, New CPUs, New Motherboards, New RAMs, New Printer, New Monitors, New Laptops, New Routers, New Access Points, New POE, New Range Extender, New Hard Drives (HDD, SSD and Backup Drives) subject to manufacture warranty only, no in-store return/refund/exchange.
Special Orders
All special ordered parts can-not be returned, refunded or exchanged.
Exchange
Exchange of the same item will be straight, whereas, for an exchange with a different item, return/refund will be issued and a new transaction will be made for new item(s).
Shipping costs
Refund shipping costs will be refunded to customer if we had made a shipping error.
Customer is responsible for all shipping and tracking costs for returns and exchanges.
Refund shipping costs will not be refunded for any exchanges or errors by the customer in choosing the wrong product.
If a package is undeliverable to the address provided, or is refused at the delivery address, a refund will be issued after the product is returned back to us after deducted the shipping cost both ways/sides plus if any recycling cost imposed by the carrier.
Additional tax/duty/ freight/custom/import charges that may be added by the shipping carrier are the customer’s responsibility.
